Salesforce Implementations

Salesforce Services

Implementation

EMS Consulting is a certified Salesforce consulting and architecture firm. Our consultants bring a proven, real-world understanding of how organizations can use the Salesforce platform to create incredible transformation for customers, partners, and employees. We provide custom implementation services tailored to your specific needs.

Integration

Our customers seldom use Salesforce as standalone solution.  But that’s okay because we make sure that Salesforce integrates nicely with your other systems. EMS has also been a MuleSoft partner since 2013 and has provided over 500+ integrations.

Cloud Advisor

With EMS Cloud Advisor Salesforce Managed Services, you can be assured that you are using your new solution to its fullest potential. Our certified Salesforce consultants can support your team make sure your Salesforce platform is fully optimal.

Allow Us to Apply Years of Experience to Your Salesforce Implementation

We have industry-specific experts ready to digitally transform your institution.

The EMS Reach Methodology

1.
KICK OFF

Start the Project, establish collaboration, set up project working procedures, schedule regular meetings, and create the foundation for overall project success.

2.
DISCOVERY

Understand your business needs and apply EMS thought leadership and best practices to define and plan for a high-value solution.

3.
BUILD & REVIEW

Stand up and customize the Salesforce solution by involving your key resources throughout the iterative development process.

4.
TESTING

Help the assigned client SMEs validate that the solution delivers the business needs as defined and identify any agile refinements to be made.

5.
TRAIN & DEPLOY

Prepare the solution for Go-Live while empowering end users with training, documentation, and support.

6.
GO LIVE & MAINTAIN

Officially release the solution and provide the necessary monitoring and post-release support for the system users.

Tableau CRM Implementation Packages

Data for Executives, Analytics, Marketers – Across Every Industry

Tableau CRM, formerly Einstein Analytics, lets you bring your Salesforce CRM data to life with powerful visualizations and dashboards. Identify your most crucial business insights, spot trends, forecast and predict what’s coming, and ultimately make more informed decisions to move your business forward.

Tableau CRM is designed for every decision maker in the organization. With just a few clicks and no coding, you can leverage advanced AI models to completely transform your business.

Tableau for Insurance

Territory Scoring

Lead Scoring/Propensity to buy

Likelihood to Renew

Agent/Adjustor pairing

Claim Chatbots

Client Attrition Risk

Tableau for Mortgage

Intelligent Lead Routing

Intelligent Forecasting

Lead source scoring and rating

Referral Partner forecasting and alerts

Tableau for Banks & Credit Unions

Retail Credit Scoring

Central Bank Survey Parsing

Next Best Offer

Lifetime Value of Customer/Member

Predictive Services

Call Center Analytics

Case Deflection + Chatbots

Referral Management

Tableau for Wealth Management

Attrition Risk

Lead/Referral Sources

Accounts Needing Attention

Activity Outcomes

Product Portfolio Mix

Silver Package

4 Weeks

Tableau CRM Security Setup including:

Reports, Dashboards, 1 Story, Analytics Studio

Gold Package

8 Weeks

Tableau Security Setup including:

More Reports, Dashboards, Stories, Analytics Studio, Insights, and Recommendations

Platinum Package

12 Weeks

Tableau CRM Security Setup including:

Even More Reports, Dashboards, 2 Stories, Analytics Studio, Next Best Action, Recommendations, Insights, and Predictions

CONTACT EMS CONSULTING

Change Management

Change Management for Banking, Credit Unions, Mortgage . . . Why Choose It?

Financial institutions spend an average of 6-8 months selecting a CRM system – defining business goals, building a business case and hosting countless demos.  Now the real work begins! To ensure the project is successful, attention to business process and change management is key. A properly planned and implemented CRM project allows a bank or credit union to improve the customer experience.

CRM projects focus specifically on the deepening of customer relationships, and the process by which these relationships are developed becomes a critical part of the project. Change management is an approach that incorporates strategies, people and tools in order to ensure that the changes being implemented achieve what they are intended to do.

The Benefits

  • Reduce the impact that change has on an organization, its culture, its people, and its ability to fulfill its vision and mission.
  • Encourage personal growth and development through various coaching and learning opportunities.
  • Provide tools and resources that facilitate clearer and more consistent communication.
  • Select the proper tools that individuals and organizations need in order to implement change in the least disruptive, most efficient, and effective way.

Where to Start?

  • Outline a Vision.
  • Involve Users. Early & Often!
  • Executives Lead the Charge.
  • Develop a Change Management Plan.
  • Measure Progress.

Reach out to us for a more in-depth, personalized approach.

We’d Love To Learn More About How We Can Help!

We Bring Our Knowledge, Expertise & Experience To Every Project

Let’s Get Started!