Unifying Voice calls, Digital channels, and CRM Data in Real-Time with Our Call Center Solution for Salesforce
Is your call center stuck in the past with disparate systems, limited communication, and frustrated people? When your call center is powered by Salesforce and designed by EMS, it’s no longer just a place to answer questions and fulfill service orders. It’s a connected, full-experience, end-to-end hub for the financial services customers with an omnichannel approach.
Unlock the Power of a Modern Call Center
By combining the cloud-based power of Salesforce, voice, AI, digital engagement, and the experience and talent that EMS Consulting brings, both your call center bankers and your customers will have a faster, smarter experience.
Retail Session Management & Easy Call Integration
- Case Data Capture
- Automated Calls/Dialers
- Call Recording/Reporting
Cloud-Based Voice Capabilities
- Built-in Scripts, Layouts, Queues, Record Types
- Rep Mobility
- Email to Case & Web to Case
- Screen Pops
- Proactive Engagement
- Increase Customer Satisfies
- 360-View & Activity Tracking
Ask about our Quick Start Call Center Solution
This 90-day call center enhancement package provides a seamless, cross-channel experience that boosts productivity, optimizes training and management, and improves customer lifetime value. EMS provides high-touch, white-glove service with templatized scripts and workflows, best practices, user-friendly interfaces, rapid deployment and out-of-the-box CRM integration with leading providers.
Why Use EMS for Your Salesforce Call Center Transformation?
EMS wants you to focus on your business, so we keep our pricing simple. With a one-time investment for setup, your call center transformation is taken care of with a small monthly fee based on the number of users. Our solution is fairly priced and totally flexible.
Increased Customer Satisfaction
Because EMS knows financial services, we understand that if you want to truly serve your customers and members, you have to have access to your core banking systems. With that in mind, we make sure that you have data you need with the right integrations. Your customers, members and employees will benefit from:
- Improved responses with a full 360-degree view of the client relationship
- Rich visualizations of customer profiles for text interactions
- Quick resolutions
- Next best offer (FSC) recommendations