The World’s Number One Service Platform
A well planned customer experience strategy is critical and determines your success and defining the ultimate customer experience can be overwhelming.
With Salesforce Service Cloud, you can start your journey with every touchpoint in mind. From self-service portals to knowledge management, live chat software to mobile service, the Lightning Console delivers all the tools your agents need in one space.
With over a thousand implementations under our belt, EMS Consulting is your Salesforce Service Cloud implementation partner.
We want you to not only feel confident in your purchase of Service Cloud, but also in our ability to meet and exceed your expectations.
Successfully growing your business and scaling customer success comes from implementing best practices into your customer service solution.
Case management involves the timely collaboration of quality service to address customer needs in an effective manner.
Service Cloud is the cloud-based customer service solution that brings together all of your support channels, so your agents can promptly deliver service to your customers seamlessly.