One of the best ways to get people on board with a new technology system is to talk about it. The earlier you introduce the new system to your staff, the better. This will give you more insight into who is enthusiastic and who your detractors may be. But fear not, because some of your detractors at the beginning can become your biggest advocates in the end. Focus on communicating often and through varied delivery methods, or channels.
1. Create a newsletter or other communication device to send out at a regular interval.
It can be easy to forget to update your staff about the progress on the project, so consider setting up a regular schedule for communication. You can deliver your updates in an email or newsletter format, deliver announcements at weekly meetings, or post something on a physical bulletin board. Setting a schedule will force you to communicate regularly and allow your staff to get information in a predictable fashion.
2. Model Enthusiasm, and make it fun!
If you show apprehension, indecisiveness, and dread when discussing the new system, your staff will echo that behavior. Even if you don’t always feel confident about the project, keep the energy upbeat and remind staff of the positive things that the new system will bring. There are also lots of things you can do to make the experience fun! Name your new database and create a branded campaign around the project, create funny videos about progress, make some swag, wear a silly hat when you talk about Salesforce, the possibilities are endless!
3. Be clear on the timeline, and what is included.
One of your biggest responsibilities while communicating about your project is having clarity on timeline and functionality. We can often get carried away when talking about Salesforce because it can do so much, so be clear with your staff about what they should and should not expect the system to do on day 1. Also, tell them when day 1 is! Your timeline might not stay perfectly on course throughout the project, but keep everyone apprised of when they will be testing, training, and going live.